Helpful Information

Still have questions? Contact Us.


5 Easy Ways to Order

1. By Virtual Shopping
Choose from our online selection and check out directly using your Amazon.com shopping cart. Orders placed online are considered Amazon.com orders and follow all of Amazon.com's terms and conditions. 

2. By Snail Mail
Print the order form, fill it out and mail to:
Shen's Books
1547 Palos Verdes Mall #291
Walnut Creek, CA 94597
(Note: You need to download Adobe Reader to view the form)

3. By Fax
Print the order form, fill it out and fax to:
(888) 269-9092
24 hours a day, 7 days a week.
(Note: You need to download Adobe Reader to view the form)

4. By Phone
(800) 456-6660
(925) 262-8108
Monday-Friday, 9am - 5pm Pacific Time

5. By E-mail
Please write to:
or fill out our contact form.


School/Library Orders

Fax or mail your purchase order on official letterhead.  Payment terms are Net 30 days.


Bookseller/Wholeseller Orders

Please call us for our discounts and terms.		 Shipping/Handling Charges (for non-Amazon orders)
Sub Total S & H Charge
up to $20.00 $5.95
$20.01-$40.00 $7.95
$40.01-$70.00 $9.95
$70.01-$90.00 $11.95
$90.01-$120.00 11%
$120.01-$300.00 10%
$300.01-$600.00 9%
$600.01-$1000.00 8%
$1000.01 or more 6%

Next Day Delivery - multiply the above charge by 2.5
Second Day Delivery - multiply the above charge by 2
For Alaska, Hawaii, and overseas US addresses - multiply the above charge by 1.5
For Canada and Mexico - multiply the above charge by 2
For All Other Countries - multiply the above charge by 3

In the case of an exchange or return, please mail securely wrapped packages to us via insured Post Office Parcel Post.

If you place your order online through Amazon.com, all charges, terms, and services will go through Amazon.com.


Catalog Requests

You are welcome to complimentary copies of our current catalog. Simply call toll-free (800)456-6660 or click here to request one online.

Shen's Blog Request a Catalog Events

Shen’s Books is a publisher of multicultural children’s literature that emphasizes cultural diversity and tolerance, with a focus on introducing children to the cultures of Asia.

Through books, we can share a world a stories, building greater understanding and tolerance within our increasingly diverse communities as well as throughout our continuously shrinking globe.